1. Free shipping on every order
Every VestiZen™ order ships free, with tracking. There is no minimum order value.
2. Where we ship
| Region | Countries | Cost |
|---|---|---|
| United Kingdom | United Kingdom | FREE |
| Europe | Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland | FREE |
| North America | United States, Canada | FREE |
| Oceania | Australia | FREE |
If your country is not listed, please contact us before ordering.
3. Processing and delivery times
- Order processing: 1–3 business days (Monday to Friday, excluding public holidays).
- Delivery: usually 7–14 business days after dispatch.
Delivery times are estimates provided by our carriers. During peak periods, bad weather or customs checks, a parcel can occasionally take a little longer. We'll always keep you updated.
4. Order tracking
As soon as your order ships, you'll receive an email with your tracking number and a link to follow your parcel. You can also check it anytime on our Track Your Order page. Tracking can take 24–48 hours to show its first update.
5. Prices, taxes and duties
Prices are shown in your local currency (GBP, EUR or USD) and the total you see at checkout is the amount you pay us. There are no hidden shipping fees.
6. Shipping address
Please double-check your address at checkout. If you notice a mistake, email us immediately. We can update the address as long as the order has not shipped yet. We are not responsible for parcels delivered to an incorrect address entered at checkout.
7. Lost or delayed parcels
If your tracking shows no movement for 7 days, or your parcel hasn't arrived within 20 business days of dispatch, email us at contact@getvestizen.com with your order number. We will investigate with the carrier and, if the parcel is lost, send you a replacement or a full refund.
8. Damaged on arrival
If your order arrives damaged, email us within 30 days of delivery with a photo and we will replace it free of charge. See our Refund Policy for details.