Your tracking number is in the “Your order is on the way” email we send when your order ships. Tracking results open in a new tab.
Can't find your tracking number?
Sign in with the email you used at checkout to see all your orders and their status, or contact our support team.
- Order placedConfirmation email right away
- Processing1–3 business days
- ShippedTracking link by email
- DeliveredUsually 7–14 business days
When will I receive my tracking number?
As soon as your order leaves our warehouse, usually within 1–3 business days of your purchase. We email it to the address used at checkout, so please also check your spam or promotions folder.
My tracking hasn't updated for a few days. Is that normal?
Yes. International parcels are often scanned only when they reach a new hub or cross a border, so there can be a few days without updates. If there is no movement for 7 days, contact us and we will check with the carrier.
It says delivered but I don't have my parcel.
Please check with neighbours, your building reception and any safe place the carrier may have used. If you still can't find it within 48 hours, email us at contact@getvestizen.com with your order number and we will sort it out.
Can I change my shipping address?
If your order has not shipped yet, yes. Email us your order number and the new address as soon as possible.